Terms of service

This website (getlustra.store) is operated by Lustra ("we," "us," "our"). By using the site or placing an order, you agree to these Terms.

Eligibility. You must be at least 18 (or have parental consent) to purchase. Products & pricing. We describe and picture products as accurately as possible; slight colour/appearance variation is normal. Prices are shown in your local currency and may change. We may limit quantities or decline/cancel an order (e.g. pricing errors, suspected fraud). Orders. Your order is an offer to buy. Our confirmation email acknowledges receipt; the contract is formed when we dispatch your order. Payment. Checkout is processed securely via Shopify Payments and the methods shown. You confirm you're authorised to use your chosen payment method. Shipping & returns. Governed by our Shipping Policy and Refund Policy. Your statutory rights. Nothing in these Terms limits the consumer rights you have under EU/UK or local law. Liability. To the maximum extent permitted by law, our liability for any claim is limited to the value of the order, and we are not liable for indirect or consequential losses. Intellectual property. All site content, branding, text and images are owned by Lustra and may not be reused without permission. Governing law. These Terms are governed by the laws of Italy. EU consumers keep their mandatory local protections. EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr Changes. We may update these Terms; continued use means acceptance. Contact. support@getlustra.store